There are certain stories we all carry around with us, certain common cultural memes that resonate. For example, we’ve all probably learned that if you show up first, work hard, and recognize your opportunities you’ll likely be rewarded, because “the early bird catches the worm.” Or that consistent effort pays off because “slow and steady wins the race.” Similarly we’ve learned a host of values and mores, all guiding us toward ways we should behave.
These stories persist into our working lives; we carry them with us wherever we go, and that includes into our organizations and into the relationships we have with others in those organizations.
But as often as these stories are true, they are also misleading. We know, for example, that it isn’t always the early bird that gets the worm, because what really pays off is to “work smarter, not harder.” We also know that the sudden burst of inspiration can lead to innovation and growth for a company—along with instant “overnight” success for those who haven’t just worked slowly and steadily hoping to win the race.
One of the most pervasive myths that we find in working with organizations is the idea that everybody knows what they need to succeed, to get their jobs done. Ask anyone and they’ll tell you: “I need so-and-so to give me this-or-that.” And it will be spoken with such surety that no one will ever question that what people say they need is precisely what they do in fact need.
But, as it turns out, it isn’t.
When the company succeeds, so too can the individuals within it. But for that has to happen there needs to be a foundational understanding between and among the people who do the work, the people who actually are the company.
It starts with understanding need, but in a way that hasn’t been truly addressed before, in a way that recognizes that needs must be surfaced quite clearly, then negotiated and agreed to, almost as if they are an internal contract between parts of the company and the individuals within those parts.
We call this the development of mutual relationships, relationships that are based on fulfilling needs for each other in the context of performing actual work tasks.
And it’s entirely new.
Over the next few weeks we plan to introduce a variety of these new concepts—concepts that will change the way you think about relationships at work.
UP NEXT: What it means to NEED things…